Review frequently asked questions below, if you have still have any question, Don't hesitate to write us at:

Shipping & Delivery

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Woóshys is on its way - now what?

Once an order is placed, our team will carefully collect your Woóshys from the clouds and package it with hugs and love, so please allow up to 36 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Sometimes there is too much love to put in one parcel so, we might need some extra time.

Your Woóshys will then gently be sent via the Woóshys Stork, and then it should be safely in your patiently waiting hands within **5-7 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

With Wooshys delivery system, you will get regular updates via email about the exact location and progress of your parcel.

We are offering FREE Express Shipping for all orders. (Limited Time)

Yay, time to celebrate – it’s on its way! After we pass your order to courier, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to order tracking page so you can follow the live tracking updates!

Order Tracking Page:

Don't worry! Woóshys got your back. Our all orders are insured, means if your Woóshys get damaged or lost, we will send new one. Simple...!

Think your order might be lost in transit? Although our courier quote us 5-8 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 30 days, please contact us and we can launch an investigation with courier.

*Please note: Once we pass your Woóshys order to courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Oops, Woóshys not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

We already paid it for you...! This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

Product Questions

Apart from being made with clouds and marshmallows, our Woóshys are made from a premium material and soft soles. Sole is made from soft PVC + Silicone. All materials are environment conscious.


We are just as excited as you are for you to receive your Woóshys, and we’ve dressed it up for the occasion! Your Woóshys will be tied up in a beautiful ribbon bow - we want everyone to feel like their Woóshys delivery is special, even if it's a gift to yourself! All Woóshys come packaged in a branded mailing satchel, so you know exactly what item has turned up on your doorstep.

Woóshys are famous for fitting perfectly. You can check your size on product page by clicking on Size.

- Hand or machine wash in cold water

- If machine washing, ensure a gentle cycle is selected

- Use only mild detergents (approved for wool/ silk)

- Avoid mixing with other colours

- Do not dry clean

It's Simple...!

Returns and Exchanges

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from date of delivery/receiving of order.

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) must be in the original packaging, which must be in original condition.

To start a return, you can contact us at:

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes the Woóshys is just not quite the right fit for some people. You can certainly return your Woóshys to us for a full refund, provided it is returned within 30 days.

*Please note: all Woóshys must be returned in as new condition.

Another pattern caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your Woóshys to us for an exchange to a new pattern, provided it is returned within 30 days.

*Please note: All Woóshys must be returned in as new condition to be eligible for a return/return.

We’ve got you covered here too. All returns (for both refunds and exchanges) will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team at: and they will be able to help you along the way.

We are working hard behind the scenes to get the Woóshys in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.


All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Woóshys orders only).

Contact Us

Something not quite right with your order? Don’t worry, our Woóshys team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos & order number so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from NY, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Woóshys stories, as it warms our hearts to see our Woóshys being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at:

Our Woóshys HQ and Customer Service team are located in NY, USA. Your Woóshys starts its journey out into the wide world from our multiple fulfilment centres across world - they love to get those frequent flyer points.